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FAQS

  • I would like a different style/size of a product, will you be getting it?
    We are trying to source more sizes to fit all shapes of women, however prices are extremely prohibitive and we promise to keep looking.
  • I have looked at the size charts and I think that I may be between sizes, what should I do?
    We advise ordering up a size if you are unsure, as items that are made to order cannot be returned unless faulty.
  • How do I find the sizing for a product?
    For size charts please see the images for the individual products. We go by the manufacturer's guide and cannot be responsible for inaccuracy.
  • What about potential customs charges?
    We are not responsible for any customs or excess delivery charges.
  • How long will it take for me to get my order once placed?
    Orders can take up to 4 weeks to be processed during busy periods.
  • Do you ship to my country?
    We ship all around the world. However it may be cheaper for you to go to order from your local store, if available. Please click below: Europe US Australia New Zealand
  • How do you ship my order?
    We ship all orders via courier and Royal Mail.
  • I entered the wrong shipping address at checkout, what happens now?
    If you provide an incomplete or incorrect address and/or the item is returned to us we will refund the cost of the item(s) only. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
  • Will my order be tracked?
    All items are tracked aside from stickers.
  • My order didn't arrive, what happens now?
    For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
  • How much will shipping cost?
    Domestic and international rates vary, rates are calculated at the checkout.
  • I ordered the wrong item, what happens now?
    We accept no responsibility for orders placed with incorrect address, or for the wrong size, colour, or style. Most of out items are made especially for you when you order, so we cannot accept returns or refunds. We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.
  • What are my consumer rights?
    Under UK distance selling consumer rights, for many of our items we only accept returns and refunds if the item is faulty, in which case we will replace the item immediately (this excludes the courier or postage costs). Any claims for misprinted / damaged / defective items must be submitted within 10 days after the product has been received. You must email photographs of the faulty item and packaging, plus receipt showing your order number. Please ensure you order the right size, if in doubt we recommend you order the next size up.
  • I can't find the answer to my question, how do I contact you?
    If you have any questions, comments or complaints, please contact us.
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